This is the Ongoing Website Support service page for Best Website.
If your team is constantly context-switching to deal with small website issues, this service is designed to give you your time back — while keeping your site faster, safer, and more stable.
We most often support WordPress, but we also work with platforms like Shopify, Webflow, and other modern CMS and ecommerce stacks. The common thread is simple: your website is important enough that it needs a steady, accountable owner.
What you get with ongoing support
Every plan includes:
- Core platform, theme, and plugin/app updates handled for you
- Backups, security monitoring, and basic hardening
- A direct line to a team that knows your site and stack
- Clear reporting so you can see what changed and why
From there, the difference between plans comes down to how often you need hands-on help and how critical your site is to daily operations.
If you are already on our WordPress Hosting (Fully Managed) or Website Security & Monitoring plans, we coordinate everything so hosting, security, and support work as one system instead of separate vendors.
Who this service is for
Ongoing Website Support is a good fit if:
- Your site is important enough that downtime is not acceptable
- Your team is tired of chasing small fixes and plugin/app issues
- You are not sure which updates are safe to run or when
- You want one accountable partner for “all things website”
If you only touch your site once a year, you probably do not need this level of support. If you publish regularly, rely on forms and integrations, run ecommerce, or send paid traffic to key pages, you almost certainly do.
How we handle updates and changes
We treat support as an ongoing, structured process instead of a collection of one-off favors.
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Stabilize and document
We start by understanding your current hosting, platform, extensions (plugins, apps, or custom code), and any recurring issues. If there are critical problems, we address those first. -
Put safe guardrails in place
We set up backup schedules, monitoring, and firewall rules so there is a safety net before we change anything else. Where possible, we stage changes or use maintenance windows for higher-risk updates. -
Move into a steady monthly rhythm
We handle updates on a schedule, respond to edit requests, and proactively flag issues before they become emergencies. You always know what we are working on and why. -
Adjust as your needs evolve
As campaigns, products, or internal priorities shift, we tune your plan so support is always aligned with what matters most — whether that is launching new pages, improving performance, or tightening security.
How this connects to other services
Ongoing Website Support works best as part of a broader, long-term plan:
- Pair it with WordPress Hosting (Fully Managed) for a fully managed stack — infrastructure, updates, and support under one roof.
- Add Website Security & Monitoring if your risk profile is higher or you are in a regulated space.
- Use a Website Audit & Technical Review before onboarding if you are inheriting a complex or fragile site.
- Layer in Performance Optimization & Core Web Vitals or SEO & Content Strategy when you are ready to grow, not just maintain.
- When it is time for a bigger change, our Web Design & Development services help you replatform or redesign without losing stability.
When this service is the right next step
This is often the next step after a redesign, replatform, performance project, or major site upgrade. Instead of handing you a new site and walking away, we stay responsible for keeping it healthy.
If that sounds like the kind of relationship you want with your website partner, use the Purchase Ongoing Website Support button above to get started, or reach out with questions about your specific setup.